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Privacy policy

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PRIVACY POLICY

(Digital Product of Möglich Company)
Last updated: March 2026

1. Introduction

This Privacy Policy explains how Rafiia, a digital platform developed by Möglich Company, collects, uses, stores, and protects the personal data of users, business partners, and visitors of the platform (web and mobile).

Rafiia is committed to complying with data protection laws in the countries where the service operates.

2. Data Collected

Rafiia collects only the data necessary for the proper functioning of the platform.

2.1 User-provided data

  • First and last name

  • Phone number

  • Email address

  • Geographic address (delivery or location)

  • Order history

  • Messages sent through the platform chat

  • Payment information (secure token)

2.2 Business partner data

  • Business name or legal name

  • Type of activity (pharmacy, supermarket, shop, service provider, etc.)

  • Physical address

  • Business contact information

  • Legal documents if required (business registration, license, etc.)

  • Payment information for fund transfers

2.3 Automatically collected data

  • IP address

  • Device type and operating system version

  • Location data (GPS if enabled)

  • Cookies and technical identifiers

  • Login and activity logs

3. Purpose of Data Collection

The collected data is used for the following purposes:

✔ For users

  • create and manage a user account

  • search for nearby businesses and services

  • place orders for products or services

  • make secure payments

  • receive deliveries

  • communicate with businesses or service providers

  • receive notifications about order status

✔ For business partners

  • manage their product or service catalog

  • receive and process orders

  • manage payments and withdrawals

  • access activity statistics

✔ For Rafiia

  • ensure proper platform operation

  • secure payments and detect fraud

  • improve platform features and services

  • comply with legal and regulatory obligations

4. Legal Basis for Processing

Rafiia processes personal data based on:

  • user consent

  • contract execution, for the use of the platform

  • legitimate interest, to ensure security and improve the service

  • legal obligations, particularly related to financial transactions

5. Data Sharing

Rafiia may share certain data only when necessary.

5.1 With business partners

Information required to process an order or provide a service.

5.2 With technical service providers

  • hosting services

  • payment services

  • logistics or delivery partners

  • cybersecurity providers

5.3 With authorities

Only when legally required or in response to an official request.

Rafiia never sells users' personal data.

6. Payments

Payments may be centralized by Rafiia and then redistributed to partners according to agreed terms.

Banking information is encrypted and processed only by certified payment providers.

Rafiia never stores bank card numbers.

7. Data Security

Möglich Company implements several security measures:

  • SSL/TLS encryption

  • secure data storage

  • protection against unauthorized access

  • enhanced authentication when available

  • regular security audits

  • encrypted backups

Although these measures are implemented, no system is completely secure. Rafiia will notify users of any major data breach as required by applicable laws.

8. Data Retention

Data is retained only for the period necessary:

  • user data: as long as the account remains active

  • partner data: up to 5 years after account deactivation

  • payment data: according to local legal obligations

  • cookies: between 6 and 24 months

Users may request account deletion at any time.

9. User Rights

Depending on applicable laws, users have the following rights:

  • right of access

  • right to rectification

  • right to object

  • right to erasure (“right to be forgotten”)

  • right to data portability

  • right to withdraw consent

Requests can be sent to:
📧 contact@rafiia.com

10. Cookies

Rafiia uses cookies to:

  • improve user experience

  • analyze platform performance

  • enhance security

  • personalize browsing

Users may disable cookies through their browser settings.

11. Policy Updates

Rafiia may update this Privacy Policy due to legal or technical changes.

Users will be notified in case of significant updates.

12. Contact

For any questions regarding this policy:

📧 contact@rafiia.com
🌐 www.rafiia.com